13 Ring Base Station Problems Troubleshooting
Understanding the Ring Base Station can be a bit challenging, and encountering issues can be a common occurrence.
If your Base Station is running on battery backup, the battery icon on the Base Station details page in the Ring app will reflect this. Also, the power icon on the base station will flash yellow when it is running on battery backup. When power returns, the battery will recharge until it reaches full power.
Note: If the Base Station goes offline, you will be unable to access or control your devices through the app,¹ but your device will remain armed, and the Ring Alarm siren will still function. Your Ring Alarm usually communicates with you or your monitoring service through the internet via wifi or an Ethernet cable.
This feature requires a Ring Home Standard or Premium subscription. Your Base Station includes a battery backup that allows your system to keep working if the power goes out or your Base Station is accidentally unplugged. When the Base Station starts using battery backup, it will work normally for 15 minutes.
Power surges caused by lightning strikes, downed power lines, hail damage and extreme heat can all cause your rooftop unit to turn off. Blocked Ductwork - If it's been a while since you've changed the air filters or had an HVAC technician look at your RTU, you might be dealing with a severe case of blocked ductwork.
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